Privacy Policy

At Havens Craft, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information when you visit our website, make a purchase, subscribe to our newsletter, or engage with us in other ways. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, billing and shipping address, payment information, etc.
• Non-Personal Identification Information: Browser type, device type, IP address, pages visited, time spent on the site, etc.
• Payment Information: When you make a purchase, we collect payment details like credit card numbers or other payment methods. (Note: We do not store payment details directly, and they are processed securely by trusted third-party payment providers.)

2. How We Use Your Information

We use the information we collect in the following ways:

• To Process Orders: We use your personal and payment information to process and deliver your orders.
• To Improve Customer Experience: Your data helps us respond to your inquiries, fulfill your requests, and improve our website and services.
• For Marketing: With your consent, we may send you promotional emails about our products, services, and updates. You can unsubscribe from our marketing emails at any time.
• For Security and Fraud Prevention: We may use your information to detect and prevent fraudulent transactions and ensure the security of your data.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. This includes using Secure Sockets Layer (SSL) technology to encrypt sensitive data during transmission. Our payment processing systems are also compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the security of your financial information.

However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

• Service Providers: We may share your data with trusted partners who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies).
• Legal Requirements: We may disclose your information when required by law or in response to valid legal requests (e.g., subpoenas, court orders).

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our site. Cookies are small files stored on your device that help us remember your preferences, improve site functionality, and analyze site traffic.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

6. Your Rights and Choices

• Access and Update Your Information: You have the right to access and update the personal information you’ve provided to us. You can do so by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
• Data Deletion: If you wish to delete your account or personal data, please contact us, and we will proceed with your request as required by applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us: